AM Home Delivery
Reviews and Complaints
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Verified ReviewerRuined my property!
DO NOT HIRE THEM! ******DO NOT HIRE THEM***** Also if Appliances Connection tells you they are the shippers, ask for another shipping company!
If I could give a zero-star rating, I would. They are liars and thugs! Especially Moshe and his crew. They damaged our old appliance when moving it.
Damaged our new appliance when moving it. Damaged our door when they took it off the hinges (without asking I might add), then after all this, claiming they were never here and told us unless we had surveillance footage they would deny the entire experience and delivery! Oh yeah, they are top-notch and upstanding citizens huh? I cannot tell you what a bunch of liars and thugs they are!
DO NOT HIRE THEM! PM me and I'll send you more pictures of the damage they didn't do! Laughable! Those saying I am a bit worried, lol, you SHOULD BE WORRIED!
I paid the agreed-upon price for the new refrigerator and for the removal of the old unit
AM transportation badly dented and scratched the front doors of the older Samsung unit (6-7 years old unit with a brand-new Icemaker and all the electronics were replaced just last month). AM Transportation came to my home removed the old unit and damaged it beyond the point of being able to sell it for the agreed-upon $300 even sent them the receipt!
While here, the AM Transportation team had me sign what I thought was a receipt request but turned out to be a disclaimer saying there was no damage done to my property (Bait and switch)
My front door now needs professional repair (estimates attached)
Moshe at AM Transportation told me that I would have to produce a surveillance tape to prove that his people damaged my property and apparently they told him they never touched my old refrigerator or my front door, which is a complete non-truth. I dont have a surveillance system or any recording to prove what they did, but I am an honest person and have much better things to do than create false appliance/home claims. And, why would I pay the extra $29.99 for removal if I didnt want it removed?
That is a ridiculous statement from Moshe at AM. AND MOST IMPORTANTLY FILM THEM IS YOU DO HIRE THEM! A bunch of liars!!
I am hiring an attorney to sue both AM and Appliances Connection. Worst experience EVER!
Preferred solution: Full refund
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Verified ReviewerThey are horrible
still waiting to talk to someone.
- Horid
- Wasting my days waiting on deliveries that never come
Preferred solution: Deliver product or service ordered
User's recommendation: Request another carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheft of delivery item
Beware beware beware!
Although my purchase was met with glowing excitement and flowery email confirmation, I did not experience what I had hoped would be a different outcome then so many people with Brooklyn Kayak company (BKC).
I ordered my kayak the tandem 14 foot pedal drive on June 23, 2020. As noted elsewhere by other customers, I was advised of COVID delays in shipping and back order status right from the start.
None of this surprises me considering that even Amazon with its two day prime shipping cant get it done. As time went on I eventually got a delivery estimate from AM trucking. That estimate indicated the kayak was coming from California and that it was 4 to 6 weeks from being delivered.
The AM trucking delivery estimate 8/17-8/24 came and went. I then received notification that 8/27 the kayak would be delivered.
Fortunately I would be home for that delivery.
During the day I heard the sound of a truck and access door being closed. I went to the front porch to find the two delivery guys heading for the truck which was running and the kayak lying in the grass. I stopped the guys with the intent to ask them to help me move it, But I then noticed of the three pieces that were supposed to be delivered, only the Kayak was there. The pedal assemblies made up the other two items which were supposed to be delivered with the kayak.
I ask the delivery people where the other two pieces were and they said in their best English that this was all they had. I said no, that there was supposed to be three pieces according to the email invoice. They then said something in Spanish and headed for the back of the truck, opened it, rooted around and came out and told me there was nothing more. I asked them for the delivery invoice so that I could notate the missing pieces and they said no paperwork only electronic.
I did ask to speak with their shipping manager but they refused. I demanded they get in touch with someone to explain why there is only one parcel. Then one of them waved his arm, then with the other one and then up into the air and said something in Spanish. It was at that time that they picked up the kayak and headed for the truck.
I told them I was calling the police which I did after they mocked me and said go ahead. They were able to get the kayak by me and onto the truck tailgate. Then one of the individuals dropped the kayak rudder end onto the pavement. They continued to load the kayak back into the truck.
I realized that they were going to get in the truck and leave with the kayak that they had just stolen after delivery.
I went to the front of the truck and was going to sit in the truck but then decided because I was on the phone with the 911 dispatcher to take the keys to the truck so they couldnt leave before the police got a report.
I can see now why people are so upset with the shipping company and cannot believe that BKC continues to use them. Too many people have commented about bad experiences and it looks like mine might be one of the most interesting. It appeared that the Kayak was in good condition but I only got to view it through plastic. I do not know where the other pieces were and they (AM trucking) took the kayak.
I had no idea of knowing any potential damage they mightve created when they dropped it. Bottom line is I shouldve had the police charge them with theft.
The long and short of the story is that BKC, specifically Isaac, refunded all of my money except for a $200 charge for shipping. The invoice clearly says shipping is free and this is one of their claims for potential customers. It doesnt appear in my case that they are going to provide a full refund.
It appears BKC is trying to claim that I exercised the 14 day return policy. I did not have any say in the matter whatsoever since the delivery people removed the kayak from my possession.
In hindsight I have reviewed my camera footage and realize that the delivery people were looking for missing pieces before they headed for the truck to leave when I first came out. It is quite clear that they opened up the back of the truck after they had shut it the first time went in and one of them was lifting up the plastic on the kayak as if to look for something. Im positive that they realized there were more pieces missing and were trying to just leave without anyone catching them.
While on the phone with Nick at BKC immediately following this horrid delivery gone bad, he surmised and I agree, that they were in-fact trying to leave without getting confronted about the missing pieces.
I would advise caution if you were dealing with BKC and they intend to use AM trucking company.
Expect the worst, because that is probably very true for more than not. Unfortunately I did not do my due diligence before making the purchase, I waited until it seemed a bit odd to be taking so long for delivery.
- Poor customer service
- Poor service
- Stolen item
Preferred solution: Let the company propose a solution
User's recommendation: Stay away!!
No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage caused by delivery men
- Poor customer service
- Cannot contact company
- Extremely rude representative that emailed me
Preferred solution: Replace or repair door to our home which was damaged by your delivery man
User's recommendation: RUN, JUST RUN FROM THEM...HORRIBLE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset
- I wish i would have used aaa cooper transportation
- Horid
- Late
- No communication
- Obnoxious delivery person
Preferred solution: Apology
User's recommendation: DO NOT USE THIS COMAPNY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Merchandise
- Arriving early
- Poor service
- Horrible customer service and product not here months later
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is a SCAM!
- All phone numbers route to same line with no answer
- Fraudulent tracking information
- Inability to meet promised delivery times
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT EVER USE THIS SCAM OPERATION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLying delivery person
- Poor service
- Are still operating
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotally Incompetent
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid at all costs
My merchandise just sits in their wharehouse.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy anything if you become aware that this company is doing ther transportation.
When should I expect my delivery- 260****
User's recommendation: Better communication
When should I expect my delivery- 260****
User's recommendation: None first time using this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fishers, IndianaResolved: Dont be in a hurry
Chair was delivered and never heard a word from the company. So will mark it up to DON'T USE this company again.
Chair was delivered 2 days later than expected. Company said they would be here in an certain time with a text and where about an hour later.
Guys who delivered the chair were OK.
Brought it in and put where I wanted and I inspected it and they were out the door. Workers are OK, company leaves a bit to be desired for being on time and doing what they say they are going to do.
Wrong company posted for some reason. No company named that near me.
- Inability to meet promised delivery times
Ask before you purchase who's delivering your item!!!
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